Lavazza UK Reviews

Kroenkes are criminals you association with them puts your name to shame.

Having had a Lavazza subscription for almost a year I can say I’m pleased on the whole. The first machine broke within two months ( wouldn’t descale) after a couple of telephone calls Lavazza sent a new machine which has been fine since. All my deliveries have been on time. Have had a batch of faulty pods but Lavazza are sending replacements. Only issue is not being able to modify subscription online ( says you can but doesn’t work constant error message). Coffee tastes great and eco pods. Good value when you take into account £1 for the machine.

I have had 3 machines. None of which eject the used coffee pod. The last two were the same model Jolie and milk, which do not froth the milk in any way. All were purchased at different retailers. When the 3rd machine failed to operate correctly I went to Lavazza instead of returning my machine.I was advised to initiate on online video link to go through the process. Unfortunately this did mot work, so I was asked to video the machine in progress and send on email. The videos at more than 3-minutes each would not transfer due to size. I was then sent a link to use Wettransfer. Again the attachments were too large, buffering for hours on end, some overnight.I have returned to Lavazza notifying them of the issue and they resolutely demand these videos. I have tried sending as single attachments and received confirmation receipts, but Lavazza deny receipt.A week on they are not responding or helping as per their department name suggests they should.This company are utterly hopeless. They are drone like, failing to acknowledge or respond when I ask how they are/how their day is. They are clearly reading off script and have no care as to the nature of working a help desk.My third machine will be sent back to the retailer and I will never again make the mistake of persisting with sub standard materials in the hope of a good outcome. These people have confirmed one bad egg does indeed make a bad batch and to be avoided at all costs.

I am on my 3rd machine, 2 from John Lewis and when the pods went all eco it stopped working reliably. Lavazza provided a new machine (goodwill) and it too has stopped working (<2-years). I've descaled it and it cannot deal with the eco pods. I've even taken the machine apart to check the mechanism - it's just fine (as is the old JL machine is too, funny that...). There is a problem with these eco pods but Lavazza stubbornly refuse to accept it. So fed up with the faff each time of fighting the machine. I also have been diligent ejecting the pods too. I will try another batch of pods - if that fails off to the dump with the machine.

Firstly, Lavazza make great coffee, and their machine is good too. What’s awful is the service and the hoops you have to jump through to deal with them. I have a machine and pod subscription, for which I got the machine for £1 and I have to buy 10 boxes of pods 10 times. So far so good. First order (and I should have stopped then): fill in the boxes of the pods you want and which machine. Done. Enter your name, address etc. Done. Enter your payment details. Card invalid? Huh. This is auto filled and has been used a thousand times, but I tried again. Failed. I call the bank. Not them, there’s not even been a request to validate the number. I try again, but manually typing it in. Invalid number. I log out and log back in and go to my account. I can enter my card details there too, so I do. Now it’s okay, so I go back to the order page and now my (auto filled) card details are accepted. So even though you can enter your payment details at the point of ordering, they won’t be accepted unless you have already typed them in in you account page beforehand...so why have the option to do it if it doesn’t work?Goodies arrived, all good. A month later I get the “your next order is due to be sent soon, click to amend” email. I want to change the mix so I click. This takes me to Lavazza.it the Italian site, which is in Italian. I speak Italian, so I go to the sign in and try to sign in...I have no account. I do with .co.uk, but not .itI go to uk site, locate the order (which is actually my initial order for the machine), ignore the order number they gave me and move to the January one to amend. I amend my selection, save, and that results in an “invalid selection “. I email customer support, and 5 emails later my order is amended. Now it’s Feb and I get an email saying “we’re sending your order now”. No warning this time to give me a chance to change it. I log in and the website says they are sending me another machine. Why? I attempt to change my order and get the helpful “don’t forget to press Save Changes”, which I do and you know what’s coming...invalid selection. I contact support via email, and have now changed my selection (over 5 emails again) but for March. I was too late for Feb, and I honestly have no idea what they’re sending. A machine? A selection of pods I didn’t want? Both?Who knows. Incompetent beyond the telling of it. Avoid. Avoid. Avoid.

Had to call twice recently and was amazed at the fast, lovely, efficient service I received. They went above and beyond. Well done Lavazza, especially in the current circumstances.

I not long ago reviewed this Jolie+Milk machine. Well, I’ve had to come back cos I’ve had the machine for 6 weeks & I can honestly write & say, this must be the VERY BEST machine for home use. Every cup delivers the PERFECT frothy coffee. If only I could show an image. I can also say, that this coffee beats any High Street coffee chain. Now, that is a big statement to make. I had to come back, for all those people like me, that are passionate about their coffee. I highly recommend. You will not regret it & you will be writing your own 5* review. ☯️

If any company is using COVID to try and excuse their indifferent customer service then it is Lavazza UK.My delivery was lost “due to the pandemic”I’m assuming all of my emails receiving no replies is also due to the pandemic.Friends who use a certain Swiss alternative report that by some miracle they are unaffected by the pandemic.Lavazza Italy needs to get a grip on the UK operation while they still have a brand left.I will be doing a chargeback via My bank in order to be re embursed. Update. They do answer their phones and are extremely helpful

They got one star as I couldn't give a minus I ordered a Desea machine on the 16th Dec.The wrong machine arrived on the 18th. I phoned them. Apologies we will send the correct one today and pick up the wrong one. 21st Dec wrong machine picked up.Phoned them twice with collection proof . Promise Machine will def be sent today. No news of delivery 22nd Dec phoned again Told it was being sent that day. 23rd Dec, still no machine and delivery in site. Phoned again . Said if i didn't get machine by the 24th I would cancel Got a phone call from Rory a manager apologising for the mess up Def being sent today I've checked and I promise it will be there by the 24th..I waited then got a message that DPD will deliver it on the 29th Dec.Cancelled order and subscription Avoid this company if you can Use a reliable one who deliver on their promises and don't lie to customers

Ordered some coffee pods from their website nearly 3 weeks ago and the tracking number doesn’t work and have had no update for delivery. I’ve tried contacting 3 times and had one automated email from someone named Tom and haven’t heard back since. Don’t bother ordering anything from their website. Use Amazon or John Lewis instead.

Thank u so much for my bundle the machine was well protected in the box I’m looking forward to trying all the coffees and using the machine customer services have been very helpful

Tried to do the my way subscription but every time I tried it wouldn't let me proceed and was very frustrating. I can only think its a con